The User agrees and acknowledges that:
We will make reasonable efforts to ensure that transfers in and out of your account are processed in a timely manner. We give no warranties regarding the amount of time needed to complete processing. We cannot be held responsible for delays in the banking networks, failures on part of the processor or actions of other parties involved in the processing of funds that may result in processing delays, reprocessing or reversal of transactions or the seizure or freezing of funds, nor will we be liable for any actual or consequential damages arising from any claim of delay or seizure.
We will not be liable for any actual or consequential damages arising from any claim of delay or loss as a result of invalid, incomplete or erroneous financial or personal data provided by the User with their transfer request.
As part of our licensing agreement and in compliance with anti-money laundering legislation, Users need to be aware they may be required to produce personal documentation (such as Government issued ID, bank statements and utility bills) upon request in order for their transfer to be processed. This allows us to help protect the Users and prevents our platform from being used as a vehicle for money laundering or fraud.
Any cancelled or rejected transfers out of your account will be refunded to your account in the currency and amount debited from your Stars Account balance with your original request before currency conversion took place.
Any returned transfers in will be debited from your account in the currency and amount credited to your Stars Account balance with your original request after currency conversion took place.
User accounts of players from Schleswig-Holstein in principle have to be operated in the currency Euro (EUR). Therefore, deposits into and withdrawals from User accounts of players from Schleswig-Holstein shall be undertaken in EUR. However, since PokerStars offers poker cash games and international poker tournaments, which are operated, accounted for and settled in Pound Sterling (GBP), US-Dollars (USD) or Canadian Dollars (CAD) in addition to Euro (EUR), in which players from all around the world may participate, also from Schleswig-Holstein, a currency exchange among these currencies may become necessary in case of a participation of players from Schleswig-Holstein, in such poker cash games or international tournaments. All currency exchanges will take place at the current prevailing rate offered by the REEL Germany for the currency exchange type in question. The exchange rates will be updated on a regular basis, and it is possible that different rates may be offered depending on the type of exchange and movement in currency value. Users should ensure they are aware of fluctuations in the exchange rate and the impact this may have on their available funds. Please note that REEL Germany is not a bureau de change (currency exchange office) and therefore is not responsible and may not be held liable for any loss due to the currency exchange rates for such currency exchanges.